Refund & Cancellation Policy

Last updated: 8/18/2026

1) Overview

BioVisuals is a web-delivered SaaS for scientific illustration and visualization. Plans grant instant access to digital features (icons, layouts, exports, collaboration tools, etc.).

2) Free Trial

If your plan includes a free trial, you can cancel any time during the trial from your dashboard and no charges will apply.

3) Cancellations

You can cancel your subscription at any time from your account dashboard. When you cancel:

• Your subscription will remain active until the end of the current billing period.
• You will continue to have full access to all features until the period ends.
• You will not be charged for the next billing cycle.
• No refunds are provided for the remaining time in the current billing period.

4) No Mid-Cycle Refunds

We do not offer prorated refunds for unused time within a billing cycle. When you subscribe, you are billed for the entire period (monthly or annual), and cancellations take effect at the end of that period.

This policy ensures fair and consistent billing for all users while allowing you to continue using the service you've paid for until your subscription naturally expires.

5) Processing Time

• Approved refunds are processed within 5–7 working days. Your bank/card network or PayPal may need additional time to post the credit.
• Refunds are issued to the original payment method.

6) Exceptional Circumstances

While we do not offer mid-cycle refunds under normal circumstances, we may consider refunds on a case-by-case basis for:

• Technical issues that prevent you from accessing the service for an extended period
• Billing errors or duplicate charges (automatically reversed within 5–7 working days)
• Other exceptional circumstances at our sole discretion

To request a refund under exceptional circumstances, please contact our support team with details.

7) Exceptions & Notes

• Misuse, policy violations, or fraudulent activity may void eligibility.
• Certain promotional or bundled offers may carry specific terms; where stated, those terms prevail.
• Tax, cross-border, or payment-gateway fees (if any) are refunded subject to issuer rules.
• Institutional/enterprise contracts may include custom refund terms as agreed in writing.

8) How to Request a Refund

Email support@biovisuals.in from your registered address with your invoice/transaction ID and a brief reason. Our support team aims to respond within 24–48 hours.